Job Description:

Facilities Management Service Co-Ordinator

(Maternity Cover - Fixed Term Contract up to 12 months - to commence 1st June 2026)

Description

Due to the continued expansion of our highly successful specialised engineering company, including our award winning data centre design and build business, we have an exciting career opportunity for an enthusiastic Service Co-ordinator to join the FM team.

Role Summary

To provide comprehensive support to the Facilities Management department as part of the Service team. The role requires working confidently under one’s own initiative to support day-to-day departmental operations, including coordinating maintenance activities, managing systems and documentation, and maintaining high standards of client communication. A strong work ethic is essential, along with the ability to prioritise tasks, support the Team Supervisor, and ensure accurate record keeping across in-house systems.

Key Tasks & Responsibilities

• Work under own initiative to carry out departmental tasks.
• Responsible for updating Facilities Management tracking systems and management reporting systems.
• Assisting with the monitoring of the shared helpdesk inbox, prioritising urgent requests, and managing emergency site callouts.
• Requesting risk assessments and method statements from subcontractors for planned maintenance visits and issuing them to clients.
• Scheduling a team of maintenance engineers’ whereabouts on a day-to-day basis.
• Producing client quotes for remedial works and liaising with suppliers to obtain competitive pricing.
• Raise purchase orders for job orders.
• Support Team Supervisor in all aspects of required work.
• Answering the phone and dealing with department queries.
• Liaise with clients in a professional and courteous manner.

Personal Specification

Qualifications & Experience:

• Experience in an office admin role, preferably in a helpdesk environment.
• Ability to manage and prioritise workload.
• Experience of liaising with colleagues at all levels.
• Effective communication skills.
• Working knowledge Outlook, Word & Excel skills
• Accurate data entry processing experience

Planning and Organising:

• Ability to organise own workload.
• Ability to prioritise work and deliver to tight deadlines.
• Able to maintain accurate and timely records as required by the role.
• Ability to identify and solve everyday job-based problems in liaison with manager.

Working with People:

• Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc.
• Work well within a team.
• Understands the needs of others and able to respond accordingly.

Communication:

• Able to communicate factual information politely and courteously.
• Has excellent spoken skills e.g. telephone and face-to-face conversations.
• Has good written and numeric skills appropriate to the job.
• Able to listen, observe and report information to manager.