Job Description:

Facilities Manager
Location: Stratford, East London
Salary: £60,000 – £75,000
Bonus: 10%
The Opportunity An exciting opportunity has arisen for an experienced Facilities Manager to join the Centre Management team at a high-profile shopping mall in Stratford, East London.
This is a senior, hands-on leadership role where you will take full responsibility for hard services, contractor performance, compliance, sustainability initiatives, and budget management. You’ll play a crucial part in maintaining the asset’s premium standard while driving operational excellence and continuous improvement.
The Role As Facilities Manager, you will:

• Lead and manage hard services contractors, ensuring exceptional service delivery
• Oversee Planned Preventative Maintenance (PPM) programmes
• Conduct regular inspections and ensure high-quality workmanship
• Manage contracts, tender processes, and service level agreements
• Take ownership of health & safety compliance, CDM regulations, and audit readiness
• Manage budgets, forecasts, and service charge expenditure
• Identify and implement cost-saving initiatives
• Drive sustainability strategies and environmental best practice
• Deputise for the Senior Facilities Manager when required
• Provide leadership and support to the wider facilities team

Working Hours & Duty Rota This role is based on a 40-hour working week and includes participation in the Duty Manager rota.

• On average, you will work 1 in 5 Saturdays and 1 in 10 Sundays
• Saturday shifts: 08:00 – 16:00 or 12:00 – 20:00
• Sunday shifts: 11:00 – 19:00
• You will also cover 4 late duties per month, typically:
  • 12:00 – 20:00 or 13:00 – 21:00 (weekday shifts)

Flexibility is required to support the operational needs of the centre.
About You We’re looking for a commercially minded, technically strong facilities professional with:

• Proven experience in Facilities Management within a complex commercial or retail environment
• Strong contract management and procurement experience
• Excellent knowledge of health & safety legislation and compliance requirements
• Demonstrable experience managing budgets and driving value
• Strong leadership and stakeholder management skills
• Solid understanding of building services and mechanical systems

Qualifications:

• NEBOSH or IOSH (essential)
• M&E experience (desirable)
• Legionella awareness/training
• Relevant professional accreditations

Why Apply?

• Competitive salary of £60,000–£75,000
• 10% performance bonus
• Opportunity to work within a high-profile retail destination
• Senior-level responsibility with genuine influence over asset performance
• Career progression within a dynamic environment

To apply, please send your CV to:
(url removed)