Job Description:

We are currently representing a Global Facilities Management company seeking an experienced FM Account director to oversee one of London’s most advanced and high profile skyline towers. 

As the FM Account Director, you will lead the delivery of exceptional facilities management services within a dynamic, multi-stakeholder environment. This role demands strategic oversight, operational excellence, and a strong focus on client satisfaction. As the FM account director you will foster a highly collaborative culture across diverse teams and partners, champion inclusion, and drive innovation to meet and exceed contractual and client expectations.

Client Partnership & Relationship Management 

• Build and maintain strong, trust-based relationships with client stakeholders, acting as a strategic advisor and ensuring alignment on objectives. Serve as the primary point of escalation for client concerns, resolving issues promptly and professionally. Attend and lead regular strategic meetings, presenting operational and financial updates with clarity and confidence.

Collaborative Leadership & Team Development 

• Create a culture of teamwork and shared accountability across internal teams, contractors, and suppliers. Promote diversity and inclusion within the workforce, ensuring equal opportunities for growth and development. Lead recruitment, onboarding, and succession planning for key roles, ensuring the team is equipped to deliver excellence. Provide coaching, mentoring, and performance feedback to managers and engineers, supporting career progression and engagement.

Operational Excellence & Service Delivery 

• Ensure all critical systems remain fully operational, minimizing risk to client business continuity. Oversee planned preventative maintenance and reactive works, ensuring timely completion and compliance with KPIs and SLAs. Implement best practices in health, safety, and environmental standards, embedding a culture of safety across all operations. Monitor and report on service performance, identifying trends and opportunities for continuous improvement.

Financial & Commercial Management

• Take full accountability for P&L performance, ensuring budgets are met and identifying efficiencies without compromising service quality.
• Develop and manage financial forecasts, monthly reports, and variance analyses, presenting findings to senior stakeholders. Identify and deliver additional revenue opportunities through extra works and service enhancements.

Innovation, Sustainability & Social Value 

• Drive initiatives that enhance service delivery, sustainability, and social impact, aligning with client and company objectives. Explore and implement innovative solutions to improve efficiency and reduce environmental impact.

Education: HNC/BTEC/Degree level preferred.

Technical Expertise: Strong understanding of facilities management, including mechanical/electrical systems, compliance, and risk management.

Experience: Proven track record in contract management, multi-disciplinary team leadership, and delivering operational excellence in complex environments.

Account Director  Attributes:

• • Inclusive leadership style, promoting diversity and respect.
  • High customer focus and ability to build strong relationships.
  • Resilient under pressure, decisive, and solutionsoriented.
  • Team player who thrives in a collaborative setting.