Job Description:

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Operations Coordinator.

Be part of the movement - and play your part.   

About the role  

You will play a key role in ensuring the safe, efficient, and professional handling of freight traffic through the terminal. Working in a fast-paced port environment, you will support vessel operations, deliver excellent customer service, and ensure all freight movements are accurately processed in line with operational, safety, and regulatory standards.

You will be responsible for   

• Carry out freight vehicle check-in at the terminal using Phoenix and Hazcheck systems, ensuring all movements are accurately recorded.

• Process freight ticket sales and payments via credit card, maintaining high levels of customer service and accuracy.

• Support vessel loading and discharge operations, communicating effectively with operational teams using hand-held UHF radios.

• Verify and monitor pre-advised hazardous cargo within Hazcheck, ensuring full compliance with safety and regulatory requirements.

• Provide service updates to customers and liaise with relevant authorities and government agencies as directed by the Duty Manager or Duty Supervisor.

About you 

You are a highly customer-focused individual who takes pride in always delivering a professional and efficient service. As a representative of DFDS, you understand the importance of presenting yourself in a smart and professional manner, acting as a positive ambassador for the business.

With excellent communication skills, you are confident engaging with drivers, customers, colleagues, and external agencies in a clear and courteous way. You are well organised, able to prioritise tasks effectively in a busy operational environment, and comfortable using computer systems to process information accurately. Self-motivated and proactive, you can work on your own initiative while also contributing positively as part of a wider team.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.  

We look forward to hearing from you.   

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