Job Description:

I am seeking a Freight Operations Controller for a permanent role near Horsham, West Sussex.

Previous UK based shipping experience is ESSENTIAL for this role.

The business offers bespoke multi-modal shipment solutions, storage & packaging services, industry expertise and prides themselves on cultivating long-term customer relationships.

The successful Freight Operations Controller will assist in fulfilling all customer requirements and Coordinate Air, Road and Sea Shipments to/from the UK and Cross Trade moments from start to finish.
A love of providing bespoke shipping solutions and engaging with customers and all others involved in the shipping process is essential!

Role: Operations Controller - Logistics industry
Location: Near Horsham, West Sussex
Hours: Full-time, Monday - Friday (08:30-17:30)

Main responsibilities:

• Support the operations team in fulfilling all customer requirements.
• Coordinate Air, Road and Sea Shipments to/from the UK and Cross Trade movements from start to finish.
• Ensure accurate billing and strong commercial judgement on margins per customer.
• Accurately complete job files and book jobs onto the internal system.
• Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email.
• Prepare and present quotations for projects, ad-hoc and regular movements.
• Ensure 100% compliance in everything you do.
• Assist the operations team in the on-call rota. This is shared equally between the staff and is paid in addition.
• Assist with pick/pack/distribution related activity (manual)

Ideal candidate profile:

• Freight Forwarding experience essential.
• Logistics and Customer Service experience required.
• A calm manner and ability to work under pressure.
• Strong interpersonal skills with the ability to build & maintain strong relationships with all stakeholders, both internal & external.
• Ability to create/write and articulate reports and customer proposals.
• Strong time management skills with the ability to prioritise.
• Excellent written and oral communication skills in English.
• Possess a 'go the extra mile' mentality with a strong work ethic.
• Initiative and ability to work autonomously.
• Good Microsoft Office skills (Excel, Word, etc.)
• General fitness to help out in stores as & when required.
• Candidates must already hold unrestricted right to live and work in the UK at the time of application. No sponsorships can be provided now, or in the future.

Salary commensurate with experience. To be discussed on application.

If you are interested in applying for this position and you meet the requirements, please apply immediately.

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