Job Description:

Front of House Manager – JCT600 VW / Skoda Doncaster  

Salary:  

Location:  

As the Front of House Manager at our new VW/Skoda Dealership in Doncaster, you will lead, manage and develop the Front of House operation, achieving the budgeted financial and operational objectives whilst ensuring the highest level of customer experience at all times. 

Assisting both the Aftersales Manager and Head of Business, you will maintain standards whilst building outstanding relationships with the Brand. 

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive! 

Your day-to-day as a Front of House Manager will include: 

• Leading, coaching, developing, and managing the Front of House team to elevate their performance and behaviours whilst delivering results.
• Ensuring theappropriate resourcemanagement to deliver the highest level of customer experience.
• Assistingthe Aftersales Manager in developing and implementing both the customer and colleague journey, ensuring all are treated fairly and equitably.
• Conductingregular customer journey reviews with the team to develop and enhance the experience delivered to our customers.
• Ensuring thatall Brand standards areadhered toat all times.
• Maximising profitthrough the sale ofadditionalwork,productsand services.
• Resolvingany customer complaints to ensure a fair andequitableresolution,ensuringtheroot cause isidentifiedand solutions implemented to minimise chance of recurrence.

What we’re looking for: 

• Proventrack recordof achievinghigh levelsof customer satisfaction.
• A customer centric approach, always striving to deliver service above customer expectations.
• Proven experience of leading and managing successful teams to deliver results is desirable, with a strong ability to lead, influence and coach others into delivering results.

What we offer: 

• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT600  

Why JCT600? 

• We’vespent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

How to Apply 

At JCT600, you’re always a name, never a number. Ready to drive your career forward? 

Click “Apply Now” and upload your CV. 

Looking for future roles? Submit your CV directly here and join our talent pool. 

Inclusivity & Diversity 

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.  

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.