Job Description:

Aka Recruitment are proud to bring you this Front of House Manager role based in Colne. This

is an exciting opportunity to lead a respected main dealership Front of House team and support

the growth of the Aftersales department. We are seeking a high-performing individual to

manage and develop the operation, delivering financial and operational targets while ensuring

an excellent customer experience at all times.

Working hours: Monday to Friday, 8:30am – 5:30pm. Salary: £35,000 basic, with a full OTE of

up to £42,300 per year.

Job Duties Include: ● Lead and manage the Aftersales Front of House team (Service Advisors, booking coordinators & reception team)

● Drive customer satisfaction and retention, delivering a premium Simpsons Skoda experience

● Monitor and improve KPIs including labour sales, parts sales, upsell performance, and Customer Satisfaction

● Coach, motivate and develop the team to achieve individual and departmental targets

● Oversee daily operational performance and customer flow

● Handle escalated customer concerns professionally and effectively

● Work closely with the Workshop Controller and Parts Advisor to maximise efficiency

● Support the Group Aftersales Manager in budgeting, forecasting and departmental planning

● Ensure full compliance with Skoda brand standards and processes.

Requirements: ● Proven experience in an automotive aftersales/service advisor leadership role

● Strong understanding of aftersales KPIs and commercial drivers

● Excellent leadership, coaching and communication skills

● A customer-first mindset with a passion for delivering excellence

● Ability to manage performance and drive accountability

● Organised, process-driven and commercially aware

Reasons to apply for this role: ● Stable role within a reputable, family-run dealership

● Modern workshop facilities and supportive working environment

● Opportunity to work within a respected VWG franchise

● Long-term career development prospects

This is a great opportunity to join a rapidly growing, respected dealership with excellent

facilities and a strong customer service culture. To apply, please send your CV and our team

will review your application as soon as possible.