Job Description:

Housing Officer

Initial 3-Month Contract – Potential Extension
Bristol (BS1) – Hybrid Working
£18.35 PAYE or £23.29 Umbrella per hour

Are you an experienced housing professional with a strong background in tenancy management and social housing?

Client Snapshot:

We’re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You’ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime.

Vacancy Brief:

• Full-time position
• Initial three-month contract with the potential for extension
• Based in Bristol, postcode BS3
• Hybrid working across the office, community locations and home
• Working from home available two days per week
• Current full driving licence required; a pool car is available, so your own vehicle is not essential
• Standard DBS check required

Key Responsibilities:

• Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures
• Provide advice and support to help tenants sustain successful tenancies
• Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime
• Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters
• Conduct property and estate visits, ensuring housing sites are safe and well maintained
• Identify residents’ support needs and work collaboratively with colleagues, partner agencies and community services
• Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives

Ideal Candidate Profile:

• Previous experience within housing, social housing or a relevant public or third-sector service
• Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants
• Experience managing a housing patch, caseload, tenancies or property assets
• Ability to handle challenging situations professionally, sensitively and confidently
• Excellent communication, organisation, IT and problem-solving skills
• A CIH Certificate in Housing Practice or equivalent qualification would be advantageous

If you’re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we’d love to hear from you.

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