Job Description:

Housing Support Officer
Permanent
£35,000
North London

Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis.

Duties and Responsibilities of the Housing Support Officer:

• Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice.
• Support residents with the completion of welfare and benefit-related documentation.
• Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers.
• Prepare tenancy documentation and resident welcome information.
• Provide relevant arrears and account information to income teams to support debt resolution processes.
• Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters.
• Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.

Essential Requirements of the Housing Support Officer:

• Enhanced DBS
• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.