Job Description:

ICT Assistant

Cambridge, hybrid, office based 2-3 days a week (more office based during probation)

£30,000 per year

Start your ICT career at Hundred Houses Society (HHS) in a role where you’ll make a difference. As an ICT Assistant, you’ll play a pivotal role in shaping and delivering digital services that colleagues and customers rely on, while gaining hands-on experience across the full ICT lifecycle.  

Supporting the ICT Manager, you’ll help deliver our ICT Strategy, helping to ensure that digital systems are effective, secure, accessible and user-focused within a regulated housing environment. 

In this dynamic role, you won’t be limited to a single area. You’ll contribute to ICT operations, administration, co-ordination, change management, data quality and supplier oversight. 

You’ll work closely with colleagues across all areas of the organisation, enabling them to make the most of digital tools, while contributing towards meaningful service improvements, as well as working closely with suppliers.  

Working in a small housing association means you will build a strong foundation for your career and have oversight of ICT operations, including:  

IT systems development 

Reporting; both technical report creation and operation reporting 

Hardware setup and deployment 

Change communications - stakeholder communication and engagement 

Data quality - data governance and compliance 

Supplier monitoring - commercial awareness and contract support 

Feedback collection - user research and service improvement 

About you  

We welcome applications from people who can demonstrate: 

Degree-level education (or equivalent transferable experience)  

Passionate about technology 

Strong organisational and interpersonal skills 

Clear written and verbal communication skills  

Excellent attention to detail, particularly when working on data, documentation and compliance tasks 

Ability to learn new systems quickly and adapt to changing priorities  

Analytical and structured approach to problem solving  

Competence in Microsoft 365 tools 

Experience working with data, records or documentation 

A clear interest in digital inclusion, accessibility, and user experience. 

Organised, methodical, and reliable, with a commitment to high standards of accuracy. 

Positive and adaptable approach to change, with a willingness to learn and develop new skills. 

Flexible and willing to undertake a broad range of tasks, sometimes beyond typical ICT related tasks. 

Desirable: 

Experience in an ICT, digital, administrative or customer-focused role 

Exposure to ICT systems or digital platforms (particularly in housing, public sector or regulated environments) 

Awareness of data protection, information governance, accessibility or cyber security principles  

Experience supporting change, training or user adoption 

Understanding of working with suppliers or external partners  

Benefits 

28 days annual leave (excluding bank holidays, pro-rated for part-time staff)  

Option to buy/sell up to 5 days’ annual leave  

Private health insurance 

Employee discount scheme 

Defined contributions pension scheme, matched from 4% to 10% 

Employee Assistance Programme 

Life assurance 

Strong focus on learning, development and wellbeing 

Plus, more when you join! 

Inclusion and Diversity 

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.   

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.   

We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements.