Job Description:

Job Title: Income Officer
Type: Full-time
Location: Bristol
Salary: £36,954
Hours: Full Time
 
BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team.
 
This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service.
 
Duties:

• Monitor customer accounts and proactively manage rent arrears.
• Communicate with residents regarding rent, service charges and other housing-related debts.
• Negotiate affordable repayment plans and support sustainable payment arrangements.
• Provide advice and signpost customers to relevant support agencies and welfare services.
• Work collaboratively with internal teams and external agencies to resolve income-related issues.
• Attend partnership meetings, court hearings and manage legal action processes where required.
• Prepare court documentation and support eviction processes as a last resort.
• Maintain accurate records and update housing management systems.
• Analyse trends and contribute to service improvements and KPI performance.
• Ensure compliance with relevant housing legislation, policies and procedures.

Requirements:

• Experience working within a social housing or income management environment.
• Knowledge of housing legislation and welfare benefits relating to social housing.
• Experience representing organisations at court and understanding legal procedures.
• Strong communication, negotiation and relationship-building skills.
• Ability to work independently and manage a varied workload effectively.
• Excellent IT skills including Microsoft Office packages.
• High level of accuracy and attention to detail.
• Full UK Driving Licence and ability to travel independently.
• Experience working with housing management systems is desirable.

Benefits:
- Opportunity to work within a supportive and collaborative team
- Training and development opportunities
- Flexible and varied workload
- Inclusive and values-driven working environment
 
For more information, please call Meg Smith on (phone number removed) or (phone number removed).
 
To apply, please submit your CV outlining your relevant experience and qualifications.
 
We will be reviewing applications on an ongoing basis until the position is filled.