Job Description:

If you are an experienced Claims Handler or Insurance Coordinator who is ready for more autonomy, this is your next career step.

This job is not just to process paperwork. It requires an ambitious coordinator to take ownership of the internal claims framework, dive into data to mitigate risks, and help shape the broader insurance strategy. 

Working closely with the Finance team, you’ll act as the key link between internal divisions, brokers, and external insurers, giving you direct exposure to high-level governance and leadership reporting from day one.

What you'll be doing:

• Claims Ownership: Manage the end-to-end internal claims process across all divisions, ensuring efficient, customer-focused resolutions.
• Risk & Trend Analysis: Maintain comprehensive records of claims history, analysing data to spot significant trends, and helping produce insight reports.
• The Renewal Process: Support quarterly updates and work closely with Senior Partners on the annual insurance premium renewal, proactively identifying opportunities to optimise cover.
• Business Collaboration: Establish a collaborative approach to risk across the business, providing advice and delivering training materials to build risk awareness.
• Customer Insights: Administer customer satisfaction surveys and support key project tasks to continually improve our service.

What you need:

• Insurance Foundation: Proven experience identifying and mitigating potential risks in insurance matters, alongside exposure to renewal or procurement exercises.
• Analytical Capabilities: Strong analytical skills - you should enjoy digging into data, identifying trends, and turning complex information into clear conclusions.
• Communication & Influence: Excellent communication skills to collaborate effectively with internal stakeholders and confidently challenge external brokers when needed.
• Organisation: Self-motivated, with great attention to detail and the ability to work under pressure to meet key deadlines.
• Tech Savvy: Proficient in Microsoft Office (specifically Excel and Word) for data management and reporting.

Ideally you will also have experience within the Housing sector and hold a relevant professional qualification (ACII) or currently working towards one.

Why you'll love this job:

• Hybrid Working: 3 days at the Chatham office with free onsite parking, and the rest of the time working from home.
• Financial Rewards: Performance-based annual bonus and up to 6% matched pension.
• Work-Life Balance: 28 days holiday (plus bank holidays), buy/sell leave options, and enhanced family leave.
• Professional Growth: True investment in your career, ongoing CPD, and regular learning opportunities.
• Fantastic Perks: Access to two holiday homes in Norfolk and Dorset, free parking, and a cycle to work scheme.
• Market Match Salary: £34,806

If you're a high-performing, senior claims handler or coordinator who has hit their ceiling in a high-volume insurance broker or a massive corporate claims team, and you're hungry for more - then apply today!