Job Description:

Join a growing Yorkshire MSP where you’ll support varied clients, work across Microsoft environments and keep building your technical skills.

IT Support Engineer (1st/2nd Line)
Heckmondwike, West Yorkshire, WF16 0LS
£26,000 to £31,000 per annum, depending on experience
Full-time | Permanent

ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team.

This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You’ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting.

Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.

What’s on offer

• £26,000 to £31,000 salary
• full-time permanent role
• varied MSP environment
• exposure to different technologies and client sites
• supportive, close-knit team
• technical development opportunities
• immediate start available, with notice periods accommodated

What you’ll be doing

• managing support calls and service tickets
• resolving 1st and 2nd line IT issues
• supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11
• carrying out routine server and desktop maintenance
• supporting client projects
• maintaining service levels and client documentation
• delivering clear, professional customer service

What we’re looking for

You should ideally have 3 to 4 years’ experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments.

Essential skills include:

• Microsoft 365
• Active Directory and Group Policy
• Windows Server and Windows 11
• networking fundamentals, including routers and switches
• strong customer service skills
• good attention to detail and organisation

Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.

Why join ISL Technology?

ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You’ll join a close-knit team that values collaboration, technical development and delivering excellent customer service.

This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.

Apply now

If you’re an experienced IT Support Engineer looking for your next role, apply today.

Applicants must be eligible to work in the UK. Recruitment agencies need not apply.

Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.