Job Description:

A Managed Services Provider is looking for an apprentice to support their clients remotely as well as onsite.

Their team is very technical, & you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.

KEY DUTIES –   

• Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
• Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
• Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
• Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about IT