Job Description:

Role: IT Support Technician

Location: Mansfield

Salary: £30,000 - £32,000

Benefits;

• A collaborative and supportive work environment.
• On site parking
• Opportunities for career development and training.
• Competitive salary and benefits package.
• Exposure to diverse and exciting IT challenges within a dynamic organisation.

Company:

Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.

Role Overview:

The IT Support Technician plays a key role in maintaining the stability, performance,

and security of IT systems across the organisation. This position is responsible for

delivering advanced technical support, resolving complex issues, and ensuring a high

standard of service delivery to end users.

In addition to core support responsibilities, the role includes mentoring junior

technicians, sharing technical knowledge, and supporting team development. The IT

Support Technician also contributes to infrastructure projects, system enhancements,

and continuous service improvement initiatives.

The position requires a proactive, hands-on individual with strong diagnostic and

problem-solving skills, excellent communication abilities, and a collaborative

approach to working within a dynamic IT environment.

Responsibilities:

1st-3rd Line Technical Support

• Manage and resolve escalated support tickets across all levels, diagnosing complex

hardware, software, and network issues while providing technical guidance and

mentorship to junior team members.

Infrastructure & Systems Management

• Maintain and support core IT systems, including Windows Server environments, Active

Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system

reliability and performance.

Network Support

• Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and

firewall configurations, ensuring minimal disruption to business operations.

Bespoke Application Support

• Provide ongoing support, troubleshooting, and user assistance for internally developed

business applications, including Excel-based tools (e.g. FTB) and Windows-based systems

such as Production Tracker. Work closely with internal development teams and

stakeholders to resolve issues, support enhancements, and ensure system availability and

usability.

Project Involvement & Delivery

• Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management.

Documentation & Reporting · Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives.

User Support & Training · Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation.

Policy Compliance & Governance

• Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management.

Operational Support & Continuous Improvement

• Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development.

Requirements:

• 5 years previous experience in a helpdesk environment is necessary.
• Planning, organising and good communication skills.
• Access to own vehicle.
• Willingness to learn.
• Understanding of SQL would be very beneficial.
• Adaptable to changing circumstances and demands.
• Good knowledge of Microsoft Office 365, especially Excel/VBA.
• Good Knowledge of Windows and Server operating system.
• Good problem-solving skills.
• Knowledge of infrastructure setups would be advantageous.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.