Job Description:

Key Account Manager

Location:  UK Wide

Working arrangement:  Home-Based with UK Travel

Join an award-winning logistics leader driving innovation in global trade.

Are you a results-driven Key Account Manager with a passion for building strong client relationships? We are looking for a strategic, commercially focused professional to grow high-value accounts, strengthen client partnerships, and deliver exceptional customer experiences.

Unsworth is an internationally recognised, multi award-winning logistics company, delivering best-in-class supply chain solutions powered by innovative digital tools. Our industry-leading online portal gives clients real-time visibility and full control over their global logistics operations.

The Role:

Proactively manage and grow your client portfolio by delivering exceptional service, ensuring high-quality outcomes, and identifying opportunities to expand account value. Position Unsworth as a trusted long-term partner to strengthen loyalty and improve retention.

Drive commercial growth by planning client engagement, touchpoints, and communication schedules that strengthen relationships, unlock additional revenue opportunities, and support sustainable long-term growth.

Key Responsibilities:

• Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded
• Develop and execute strategic account plans to drive revenue growth and maximize profitability
• Focus on retaining, growing and developing existing clients, together with generating new business in line with KPI’s
• Utilize the CargoWise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.
• Establish and maintain client rates in CargoWise, promptly adjusting them to prevent expiration
• Oversee data integrity and promptly alert operations managers to any discrepancies
• Ensure accurate client data management in CargoWise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at-risk clients.
• Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews

• Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Act as the key interface between the allocated customers and all relevant departments.
• Resolve customer issues and complaints promptly to maintain trust and satisfaction
• Proactively assess and validate customer needs, consistently striving to exceed expectations
• Maintain the revenue and gross profit of each account, actively pursuing additional revenue stream opportunities.
• Monitor commercial performance using key metrics and reporting tools.
• Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share
• Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities

Our ideal candidate

A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential

Proficient communicator with excellent Interpersonal skills

Experience in building relationships both externally and internally

Strong organisation and time management skills to manage multiple accounts

Self-motivated and result-orientated mindset

A solid understanding of customer supply chains, particularly within the food sector, is desirable

Good understanding of the current market and supply chain challenges

Excellent technical skills, with the confidence to promote and demonstrate our digital supply chain management solution.

Strong strategic thinking skills with the ability to plan long term business growth with top clients

Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially

What we offer:

• Competitive salary and comprehensive benefits package
• Hybrid working model with flexibility
• Innovative and collaborative working environment
• Work with a diverse, sociable, dynamic international team with a clear vision and strategy.
• Structured development programme with genuine career progression
• Health Care Plan, Life Assurance
• Enhanced holiday allowance
• Cycle to work scheme, Gym and lifestyle discounts
• Mentoring and recognition programmes

Apply today!

If you would like to discuss this opportunity further, apply today and we will be in touch. If you do not hear from us within 7 days, please assume that your application has not been successful on this occasion.

Unsworth is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from candidates with diverse backgrounds and experiences.