Job Description:

Office Co-ordinator | Golders Green, London | Up to £32,000 (DOE)

Bring structure, lead with empathy, and make a real difference every day.

At London Cremation Company, we don’t just provide services—we support families through some of life’s most difficult moments with care, dignity and compassion.

We’re now looking for an exceptional Office Co-ordinator to help bring organisation, consistency and calm leadership to our busy Golders Green site.

What makes this Office Co-ordinator role different?

This isn’t a traditional management role—but it does require leadership.

You’ll:

• Guide and co-ordinate a small team of administrators
• Allocate workload and keep everything running smoothly
• Act as the go-to for problem-solving and escalations
• Help embed best practice - without disrupting team harmony
• You’ll also spend time at our Thames View site in Gravesend to learn proven processes—giving you the tools to elevate how things are done at Golders Green (we’ll cover all travel, accommodation and meals).

What you’ll be doing

• Deliver a professional, empathetic front-line service to families and partners
• Manage cremation documentation, records and statutory compliance
• Oversee the daily cremation diary and service scheduling
• Handle queries and complaints with confidence and care
• Co-ordinate team workloads, rotas and holiday planning
• Support memorial enquiries and guide families through options
• Liaise with Funeral Directors, officiants and suppliers
• Process payments and maintain accurate financial records

What you’ll bring

• Strong administration and organisational skills
• Experience working in a busy, customer-facing environment
• Confidence to co-ordinate people and workloads (without formal line management)
• A calm, professional approach when handling sensitive situations
• Excellent communication and relationship-building skills
• High attention to detail and strong IT/data accuracy
• A proactive mindset—you spot issues and fix them
• Experience in the bereavement sector is helpful, but not essential.

What you’ll get

• 26 days holiday plus public holidays
• Occupational Sick Pay
• Income Protection Insurance
• Life Assurance
• Salary Sacrifice Pension
• Uniform & PPE provided
• Retail discounts and free financial wellbeing support
• Employee Assistance Programme
• Digital health & wellbeing tools
• Ongoing learning and development opportunities
• Free and discounted cremation benefits for family

About us

The London Cremation Company has been shaping cremation services in the UK since 1900. Across our six sites, we’re committed to delivering personal, respectful and compassionate experiences tailored to every family.

Ready to apply?

If you’re organised, people-focused, and ready to step into a role where structure meets compassion, we’d love to hear from you. APPLY NOW for immediate consideration.