Job Description:

Performance Analyst

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.

Salary up to £60k, plus company benefits.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

• Glassdoor score of 4.7
• 96% of our staff would recommend Triad to a friend
• 100% CEO approval

See for yourself some of the work that makes us all so proud:

• Helping law enforcement with secure intelligence systems that keep the UK safe
• Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting
• Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
• Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

Role Summary

Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy and user needs.

Key Responsibilities

• Design, implement, and continuously optimise performance measurement frameworks to drive service improvement
• Iterate and enhance performance frameworks based on evolving business needs and user insights
• Conduct in-depth performance analysis to generate clear, actionable insights and recommendations
• Collaborate across all service phases, including Discovery, Alpha, Beta (private and public), and Live
• Lead performance measurement and reporting for service assessments, ensuring readiness and compliance
• Ensure alignment with Government Digital Service (GDS) standards and best practices
• Leverage analytics tools such as Google Analytics, Microsoft Power BI, SQL, or equivalent to extract and interpret data
• Analyse large, complex datasets to identify trends, risks, and opportunities for improvement
• Design and develop intuitive dashboards to communicate performance metrics effectively
• Partner with stakeholders to define, refine, and track key performance indicators (KPIs)
• Work closely with multidisciplinary teams, including service design and policy, to inform decision-making and improve outcomes

Skills and Experience

• Proven experience working within Government Digital Service (GDS) frameworks and standards
• Strong analytical capabilities, with the ability to interpret complex data and translate findings into actionable insights
• Proficient in a range of performance and analytics tools (e.g. Google Analytics, Microsoft Power BI, SQL or equivalents)
• Solid experience working in Agile environments, applying iterative and user-centred delivery approaches

Qualifications & Clearances

• A degree or equivalent qualification related to the area you work in - Desirable
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad's Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

• Continuous Training & Development: Access to top-rated Udemy Business courses.
• Work Environment: Collaborative, creative, and free from discrimination.

Benefits:

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle-to-work scheme.

What Our Colleagues Have to Say

Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

• An interview with one of our principal consultants, covering your professional background and assessing cultural fit
• A final scenario-based workshop interview

We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation.

Other information

If this role is of interest to you or you would like further information, please submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition as a Disability Confident Leader.