Job Description:

WE’RE RECRUITING! 

Receptionist 

Location: Corwen

Salary: £24,479 per annum (£13.45 per hour)

Hours: 35 hours per week

Contract: Permanent

Probation: 3 months

Be the welcoming face of our community! 

Do you enjoy meeting people, helping others and keeping things organised? SDCP is seeking a friendly, professional and organised Receptionist to welcome visitors and help our busy community centre run smoothly.

Your responsibilities will include 

• Welcome visitors and respond to telephone and face-to-face enquiries.
• Manage bookings and routine administration.
• Maintain accurate records and handle correspondence.
• Process payments, receipts and basic cash transactions.
• Support colleagues, volunteers and community activities.
• Help keep the Centre safe, welcoming and efficient.

What we’re looking for 

• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Good organisational and administrative abilities.
• Confidence using computers and Microsoft Office.
• Accuracy, discretion and ability to manage competing priorities.
• Positive, flexible approach to teamwork.

Previous reception, administration or customer service experience would be an advantage.

Benefits: 20 days’ annual leave plus 8 public holidays and a 3% employer pension contribution.

Appointment is subject to relevant safeguarding and recruitment checks.

How to apply 

For the full job description, application details and all recruitment enquiries, please contact Jobs in Wales. All applications must be submitted through Jobs in Wales.

Interviews: Wednesday 9 December 2026

Closing date: Friday 20 November 2026

SDCP is an Equal Opportunities Employer and welcomes applications from all sections of the community. Reasonable adjustments are available for disabled applicants.

Reports to: Centre & Transport Co-ordinator / Operations Manager or designated senior manager

Location: Predominantly Centre-based in Corwen, although flexibility to provide cover for external events is essential.

Purpose of Role 

To provide a professional, welcoming and efficient reception and administrative service, ensuring that visitors, service users, staff, volunteers and callers receive appropriate support and information. The Receptionist helps maintain accurate records, supports bookings and payments, and contributes to the safe, organised and community-focused operation of the Centre.

Flexibility, Teamwork and Staff Cover

As part of a busy community centre, all staff are expected to work collaboratively and respond flexibly to changing service needs and priorities. The postholder will provide reasonable cover for colleagues and assist with other duties during busy periods, annual leave and sickness absence, as agreed with their line manager.

Cover duties will be appropriate to the postholder’s skills, competence and level of responsibility, with any necessary training, guidance and support provided. Staff are expected to communicate promptly where competing priorities or capacity may affect their ability to provide cover, so that workloads can be agreed and services maintained safely and effectively.

Overall Accountability 

To manage the day-to-day reception function, communications, routine administration, bookings, payments and visitor support in accordance with organisational procedures, while maintaining confidentiality, accuracy, professionalism and a high standard of customer service.

EMPLOYMENT CONDITIONS 

Employer Pension Contribution: 3% employer pension contribution.

Annual Leave Entitlement:

• 20 days’ annual leave per annum plus 8 public holidays, based on a full-time, five-day working week, pro rata for other working patterns and part-year service.
• Upon completion of 3 years’ continuous service, you will be entitled to an additional day’s annual leave for each completed year of service up to a maximum of 5 additional days after 8 years’ continuous service. The additional entitlement will be awarded from the start of the holiday year following completion of 3 years’ continuous service.

Employer: South Denbighshire Community Partnership

Additional / Prerequisite Conditions 

Integrity, reliability, discretion and adaptability, with the ability to remain calm under pressure.

Clear, professional communication and customer service, including respectful and empathetic contact with people from diverse backgrounds.

Accurate administration and record keeping, with Microsoft Office / IT skills.

KEY AREAS OF RESPONSIBILITY 

Key Responsibilities 

Reception and telephone management; welcoming visitors; handling enquiries; post and messages; room bookings; records and data entry; payments, receipts and petty cash; centre supplies and presentation; food safety checks; support for community activities; and compliance with GDPR, safeguarding, health and safety and security procedures.

Payment processing: Receive and handle cash payments, and process card payments through SDCP’s automated payment system. Record transactions and receipts accurately, follow cash-handling and reconciliation procedures, report discrepancies promptly, and safeguard customer and payment information.

Other organisational duties: Provide appropriate assistance with community services and activities, which may include one-to-one contact with vulnerable people, subject to training, safeguarding procedures, risk assessment and management authorisation.

Communication & Service 

Act as a positive first point of contact. Communicate clearly and respectfully with people from diverse backgrounds, listen carefully to enquiries, use empathy and discretion, and ensure matters are passed to the appropriate colleague.

Confidentiality & Safeguarding 

Protect confidential and personal information, follow GDPR and safeguarding procedures, and promptly report concerns or incidents through the appropriate channels.

The successful applicant will be required to undertake a satisfactory Enhanced DBS check, including the relevant barred list check(s) where applicable, in accordance with the responsibilities of the role. This requirement applies to any additional duties or staff cover undertaken where such checks are required.

Before requesting any barred-list information, SDCP must confirm and document the statutory eligibility of the post against the actual duties and applicable regulated-activity criteria.

DETAILED JOB DESCRIPTION 

Decision Making: Deal with routine enquiries and administrative matters within agreed procedures and delegated authority. Escalate complaints, safeguarding concerns, financial discrepancies, safety issues and matters outside the role's authority.

Key Working Relationships: Centre & Transport Co-ordinator; Operations Manager; Chief Officer; staff and volunteers; transport drivers and booking staff; service users; visitors; suppliers; community partners and other organisations using the Centre.

Team Working: Work collaboratively with colleagues, communicate changing priorities and support service continuity in line with the Flexibility, Teamwork and Staff Cover clause above.

Skills & systems 

Essential 

Clear communication; accurate administration and record keeping; Microsoft Office / IT skills; practical problem solving.

Ability to handle cash securely, use an automated card-payment system, maintain accurate transaction records and report discrepancies.

Desirable 

Experience of booking, payment, cash-handling or similar reception systems.

Customer service

Essential 

Professional telephone and face-to-face customer service; ability to deal respectfully and empathetically with people from diverse backgrounds.

Desirable 

Experience in a community, voluntary or public-facing service.

Organisation & accuracy 

Essential 

Ability to organise and prioritise work, maintain accurate records and handle information and money securely.

Desirable

Experience of working in a busy reception or administrative environment.

Teamwork & personal qualities 

Essential 

Team player; integrity; reliability; professionalism; empathy; patience; discretion; adaptability; positive attitude; ability to remain calm under pressure.

Special requirements 

Essential 

Commitment to confidentiality, safeguarding, GDPR, health and safety and inclusive service delivery. Appointment is subject to a satisfactory Enhanced DBS check, subject to confirmation of the role’s eligibility (see Confidentiality & Safeguarding).

Driving licence (desirable only). Where the postholder holds a suitable licence and SDCP proposes to authorise driving duties, SDCP must complete the checks required by its Driving Licence and Motoring Convictions SOP (SDCP-HR-SOP-DRIVING-001) at appointment and before any driving begins, including licence entitlement and applicable insurance requirements. Holding a licence or providing staff cover does not authorise driving itself. Once authorised, the postholder must comply with ongoing checks and notification requirements.

Willingness and ability to support appropriately authorised community activities involving vulnerable people, with safeguarding training and adherence to professional boundaries. Enhanced DBS and any barred-list check will only be requested where statutory eligibility is established for the role.

Desirable

Full Driving Licence

The ability to communicate through the Welsh Language, or willingness to learn.

PERFORMANCE & ACCOUNTABILITY 

Reception & Administration 

Bookings, enquiries, messages, records and routine administration are handled accurately and promptly.

Service Quality 

Service users, visitors, staff and volunteers receive a welcoming, respectful and professional service.

Information & Money 

Confidential information, payments, receipts and other monies are handled accurately and securely in accordance with procedures.

Cash and automated card transactions are accurately recorded and handled in accordance with financial controls, security and confidentiality procedures.

Compliance & Teamwork 

Relevant safeguarding, GDPR, health and safety, security and organisational procedures are followed, with issues escalated appropriately and effective cover/teamwork maintained.

ROLE REVIEW 

This job description outlines the main duties and responsibilities of the post and is not exhaustive. It will be reviewed periodically in consultation with the postholder to reflect changing service needs, organisational priorities and relevant requirements. Any changes will be appropriate to the nature and level of the post and discussed with the postholder, with any necessary training and support provided. The postholder is expected to work in accordance with SDCP’s policies, procedures and delegated authority arrangements.

South Denbighshire Community Partnership is an Equal Opportunities Employer and is committed to making reasonable adjustments for disabled applicants and employees.