Job Description:

Regional Manager - London

Salary up to £80,000 + Significant Performance-Related Bonus + Car Allowance + Excellent Benefits

Exceptional customer experiences don't happen by accident. They are created by outstanding leaders who inspire teams, drive performance and ensure every customer interaction delivers value.

Zachary Daniels are partnering with a highly successful retail business to appoint a Regional Manager for a key London region. This is an exciting opportunity for a commercially focused Regional Manager to join a customer-centric organisation where service, people and performance are at the heart of everything they do.

This role is ideal for a Regional Manager from an assisted-selling environment who understands the importance of a seamless customer journey and knows how to translate exceptional customer experiences into sustainable sales and profit growth.

The Opportunity

As Regional Manager, you will take ownership of a significant multi-site operation across London, leading a network of Store Managers to deliver outstanding commercial results while ensuring customers receive an exceptional end-to-end experience.

The business operates within a consultative sales environment where customers expect expertise, service and support throughout their purchasing journey. As Regional Manager, you will ensure your teams consistently deliver against those expectations while maximising every commercial opportunity.

You will be responsible for creating a high-performance culture where customer satisfaction, employee engagement and financial success go hand in hand.

Key Responsibilities

• Drive sales, profitability and overall financial performance across the region

• Lead, coach and develop a team of Store Managers to achieve exceptional results

• Ensure every store delivers an outstanding customer journey from first interaction through to completion

• Identify opportunities to improve conversion, average transaction values and overall commercial performance

• Use data, insight and reporting to make effective business decisions

• Build leadership capability and succession plans across the region

• Deliver consistently high operational and service standards

• Foster a culture of accountability, engagement and continuous improvement

• Champion customer experience as a key driver of business success

About You

We are looking for a proven Regional Manager with a strong track record of leading multi-site teams within an assisted-selling retail environment.

You will possess:

• Experience leading large-scale retail operations across multiple locations

• A proven ability to drive sales growth and improve profitability

• Strong commercial and financial acumen

• Experience managing consultative, service-led customer journeys

• Outstanding leadership, coaching and people development skills

• The ability to influence, challenge and inspire teams at all levels

• A passion for customer experience and operational excellence

• A hands-on approach combined with strategic thinking

Candidates from furniture, home improvement, kitchens, bedrooms, bathrooms, premium retail, consumer durables, telecoms and other assisted-selling environments are encouraged to apply.

Why Join?

This is an opportunity to join a growing, ambitious and highly customer-focused business that genuinely invests in its people.

The successful Regional Manager will have the autonomy to influence performance, shape culture and drive results across a strategically important region. In return, you'll receive a highly competitive salary, significant bonus potential and the opportunity to progress within a dynamic and expanding organisation.

If you are a Regional Manager who combines commercial excellence with a passion for delivering exceptional customer experiences and developing high-performing teams, we would love to hear from you.

BH36505