Job Description:

Resident Liaison Officer
Location: Waterloo, London
Sector: Construction / Refurbishment / Resident Engagement
Employment Type: Full-time
 
The Opportunity
Hill McGlynn are currently working with an established construction contractor who are looking to appoint an experienced Resident Liaison Officer to join their team, based from their Waterloo head office and supporting projects across London.
 
This is an excellent opportunity for a personable and organised Resident Liaison Officer who enjoys working directly with residents and project teams, acting as the key point of contact throughout construction and refurbishment works.
 
You will play an important role in ensuring residents are kept fully informed, concerns are dealt with professionally and disruption is managed effectively throughout the delivery of works.
 
The Role
As Resident Liaison Officer, you will provide the link between residents, site teams and the wider business, ensuring clear communication and a positive resident experience throughout each project.
Key responsibilities will include:

• Acting as the primary point of contact for residents throughout construction and refurbishment works.
• Building positive and professional relationships with residents and local stakeholders.
• Keeping residents informed of upcoming works, programmes and potential disruption.
• Producing and distributing resident letters, notices and project updates.
• Arranging and attending resident meetings, consultations and drop-in sessions where required.
• Liaising closely with Site Managers, Project Managers and other members of the project team.
• Coordinating access to properties and arranging appointments with residents.
• Managing resident enquiries, concerns and complaints in a professional and timely manner.
• Maintaining accurate records of resident communications, appointments and issues.
• Identifying vulnerable residents or those requiring additional support and ensuring appropriate arrangements are made.
• Monitoring resident satisfaction and supporting the resolution of any issues arising during the works.
• Supporting project teams in minimising disruption to residents.
• Ensuring resident liaison procedures and company standards are consistently followed.

About You
We are looking for a confident, approachable and highly organised individual who can build strong relationships with residents while working effectively alongside busy construction teams.
 
You will ideally have:

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role.
• Experience working within construction, refurbishment, social housing or occupied properties would be highly advantageous.
• Excellent communication and interpersonal skills.
• The confidence to deal with residents, clients and project teams at all levels.
• Strong organisation and administration skills.
• Experience handling complaints and resolving issues professionally.
• A calm and empathetic approach when dealing with sensitive situations.
• Good IT skills and the ability to maintain accurate records.
• The ability to manage multiple priorities and work independently.
• A proactive and customer-focused approach.

What's on Offer?

• Permanent, full-time opportunity with an established construction contractor.
• Based from the Waterloo head office, supporting projects across London.
• Opportunity to play a key role in resident engagement and project delivery.
• Work alongside experienced operational and project teams.
• Varied role combining resident engagement, site liaison and project support.
• Long-term career development and progression opportunities.

Interested?
If you're an experienced Resident Liaison Officer looking for your next opportunity within the construction industry, Hill McGlynn would like to hear from you.
 
For further information about the role, company and project portfolio, please apply today and a member of the Hill McGlynn team will be in touch.