Job Description:

Resident Liaison Officer (RLO) - External Works

Location: Hastings

Salary: Up to £32,000 + Package

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings.

This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the programme of external works.

   

• Communicate project information, work schedules, access requirements and timescales clearly to residents.

   

• Arrange appointments, conduct resident visits and complete pre-start meetings.

   

• Manage resident expectations and resolve queries or complaints professionally and efficiently.

   

• Liaise closely with site managers, supervisors, client representatives and subcontractors.

   

• Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works.

   

• Maintain accurate records of resident communications, appointments, feedback and project updates.

   

• Attend site and client meetings, providing updates on resident concerns and satisfaction.

   

• Help minimise disruption to residents while ensuring works progress efficiently.

   

• Promote a high standard of customer service and resident engagement throughout the programme.

   

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.

   

• Experience working on external planned maintenance works, ideally within the social housing sector.

   

• Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders.

   

• Excellent organisational skills with the ability to manage multiple priorities.

   

• Good IT skills, including Microsoft Office and internal management systems.

   

• Full UK driving licence.

   

• Proactive, professional and customer-focused approach.

   

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ