Job Description:

Resident Liaison Officer – Façade & Cladding Remediation

Location: London & South East – site based across projects
Salary: £30,000 – £40,000 DOE + Benefits
Job Type: Full-time, Permanent
Sector: Façade | Cladding Remediation | Fire Safety | Occupied Residential

The Opportunity

An established and growing specialist contractor is looking to appoint an experienced Resident Liaison Officer (RLO) to support façade, cladding remediation and fire safety projects across London and the South East.

The role will involve acting as the key point of contact between residents, site teams, clients and other stakeholders, ensuring residents are kept fully informed throughout the works and that any concerns or issues are dealt with professionally and efficiently.

Projects will predominantly involve occupied residential buildings, so strong communication skills and previous experience working directly with residents during construction or refurbishment works is essential.

The Role

As Resident Liaison Officer, you will work closely with the site and project management teams to ensure residents understand the scope, programme and impact of works taking place within and around their homes.

You will be responsible for building positive relationships with residents, managing expectations and ensuring disruption is kept to a minimum throughout the project lifecycle.

Key Responsibilities

• Act as the primary point of contact for residents throughout the works
• Build strong and professional relationships with residents, clients and site teams
• Communicate planned works, access requirements, programme updates and potential disruption
• Arrange and coordinate access to residents' properties where required
• Carry out resident inductions, consultations and pre-works visits
• Issue letters, notices and other resident communications
• Respond to resident queries, concerns and complaints promptly and professionally
• Maintain accurate records of resident communication, appointments and issues
• Work closely with Site Managers and Project Managers to resolve resident-related matters
• Support vulnerable residents and identify any specific requirements ahead of works
• Attend resident meetings and client meetings where required
• Ensure residents receive a high standard of customer service throughout the project
• Support handover and resident satisfaction processes following completion of works

Requirements

The successful candidate will ideally have:

• Previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Customer Liaison Officer within construction, refurbishment or property services
• Experience working on occupied residential projects
• Experience within façade, cladding remediation, fire safety, external refurbishment or planned works would be highly advantageous
• Strong communication and relationship-building skills
• Confidence dealing with residents, including complaints and sensitive situations
• Excellent organisation and administration skills
• Ability to work closely with operational site teams and client representatives
• Good IT skills and ability to maintain accurate resident records
• Full UK driving licence and flexibility to travel across projects within London and the South East

Package & Benefits

• £30,000 – £40,000 depending on experience
• Pension scheme
• Long-term project pipeline across London and the South East
• Excellent opportunity for career progression
• Opportunity to join a growing specialist contractor delivering major façade and remediation projects

This is an excellent opportunity for an experienced Resident Liaison Officer looking to join a growing contractor with a strong pipeline of occupied residential remediation projects across London and the South East.