Job Description:

Resident Liaison Officer (RLO)

Resident Liaison Officer | RLO | Social Housing Decarbonisation Fund (SHDF) | Retrofit & Planned Works

• Job Title: Resident Liaison Officer (RLO) – SHDF Programme

• Location: Enfield & Surrounding North London / Hertfordshire Patch

• Pay Rate: £17.32 per hour (PAYE) or £23.00 per hour (Umbrella)

• Contract Type: Long-Term Ongoing Contract / Interim (Full-Time, Mon–Fri)

• Sector: Social Housing / Decarbonisation / Retrofit & Planned Maintenance

• Travel: Mileage / Business Travel Expenses Covered (or Pool Vehicle Access)

Are you a personable, organised Resident Liaison Officer (RLO) with experience guiding residents through Social Housing Decarbonisation Fund (SHDF), PAS 2035 retrofit, or planned maintenance programmes

We are urgently recruiting a dedicated Resident Liaison Officer to work on a major SHDF decarbonisation programme based out of Enfield. Paying £17.32 per hour PAYE or £23.00 per hour Umbrella, this role acts as the vital bridge between residents, site management, and retrofit installation teams—ensuring tenants are informed, supported, and kept safe while energy-efficiency upgrades (such as external/internal wall insulation, loft insulation, windows, doors, and heat pumps) are carried out in their homes.

Why Apply for This Role

• Strong Pay Rates: Earn £17.32/hr PAYE or £23.00/hr Umbrella with reliable weekly pay.

• High-Demand Growth Sector: Build upon valuable experience within government-funded SHDF / Retrofit schemes.

• Focused Local Patch: Based out of Enfield with localised site coverage across North London / Herts borders.

• Long-Term Pipeline: Multi-phase decarbonisation programme offering strong contract continuity.

Key Responsibilities:

• Pre-Start Resident Engagement: Conduct initial home visits, complete resident profile assessments (identifying vulnerabilities, medical needs, or language barriers), and explain the scope and benefits of SHDF energy-efficiency measures.

• Access & Appointment Scheduling: Coordinate and book appointments for retrofit assessors, PAS 2035 coordinators, surveyors, and installation trades to maintain strict programme KPIs and prevent "no-access" delays.

• Live Works Support: Act as the primary point of contact for residents throughout the installation phase, resolving queries, minimising disruption, and managing complaints empathetically and efficiently.

• Site & Contractor Coordination: Attend daily/weekly site briefings with Site Managers and Retrofit Coordinators to align resident availability with contractor schedules.

• Compliance & Handover Packs: Maintain accurate, audit-ready resident communication logs on internal CRM/housing systems and issue completed handover packs (including heating/ventilation user guides) upon sign-off.

Candidate Profile & Requirements:

• RLO Background: Proven track record working as a Resident Liaison Officer (RLO) or Tenant Liaison Officer within social housing planned works, cyclical maintenance, or retrofit/SHDF programmes.

• Retrofit / SHDF Awareness: Familiarity with energy-efficiency measures (EWI, IWI, loft insulation, windows/doors, ventilation/ASHP) and PAS 2035 resident engagement processes is highly advantageous.

• Empathy & Resilience: Exceptional communication and conflict-resolution skills, with the ability to support vulnerable residents through intrusive property works.

• Admin & IT Proficiency: Competent using MS Office (Excel/Outlook) and mobile tablet apps to log visit notes, access attempts, and resident sign-offs.

• Driving Licence & Vehicle: Full UK Driving Licence and access to own vehicle for local patch visits (business mileage reimbursed).

• Location: Based within a practical daily commute of Enfield.

How to Apply:

If you are an experienced Resident Liaison Officer (RLO) available for an immediate start at £17.32/hr PAYE or £23.00/hr Umbrella in Enfield, click APPLY NOW with your updated CV for immediate consideration.

Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, SHDF, Social Housing Decarbonisation Fund, Retrofit, PAS 2035, EWI, Planned Works, Social Housing, Property Services, Enfield, North London, Hertfordshire, Contract, Temporary, Umbrella, PAYE.