Job Description:

If you like structure, variety, and the satisfaction of keeping things running smoothly, this could be the role for you.

This is an office-based position within a busy, well-organised team that handles a high volume of customer orders and enquiries every day. It's fast-paced, sometimes hectic, but never dull. You'll be the kind of person who stays calm under pressure, spots problems before they happen, and takes pride in getting things right.

It's a role where accuracy, communication and teamwork really matter, because when those three things work, everything else does too.

This is a well-established and expanding distributor serving trade and industrial customers across the UK. The business has built its reputation on dependable service, quality products, and long-term relationships with clients who expect things to be done properly.

It's a fast-paced but well-structured environment where experience counts and teamwork matters. You'll be joining a supportive, professional group of people who take pride in their work and value others who do the same.

• Responding to calls and emails from customers quickly and professionally
• Processing customer orders accurately and passing them to the right departments
• Giving customers clear, honest information about products, prices, and deliveries
• Working with colleagues across the business to resolve issues efficiently
• Keeping customer and order records accurate and up to date
• Supporting the Sales Office Manager with general admin tasks
• Following up on enquiries to make sure customers are satisfied

• Excellent communication skills, spoken and written
• A methodical, accurate approach and good attention to detail
• The ability to prioritise and stay calm when it's busy
• Confidence using Word, Excel and Outlook
• Previous experience in an admin or customer service-based role

If you're someone who enjoys being part of a busy team, takes ownership, and gets satisfaction from doing things properly, you'll fit in well here.

• Genuine opportunities to progress as the business continues to grow
• A supportive, professional team environment
• Modern offices
• Full training and ongoing development
• 20 days of annual leave plus bank holidays. with up to an additional 12 days' leave entitlement

If this sounds like the kind of role where you'd thrive, we'd love to hear from you.
Apply today with your CV, and take the next step in joining a business that values people who do things properly.