Job Description:

• Handle incoming customer enquiries via telephone and email in a professional and timely manner.
• Manage shared inboxes, ensuring all enquiries are responded to or forwarded to the appropriate department.
• Process availability checks, customer orders, and service requests using internal systems.
• Produce reports and assist with operational enquiries.
• Maintain customer and sales activity within the CRM system.
• Prepare and distribute KPI and performance reports.
• Coordinate pre-scheduled work for key customers.
• Liaise with operational teams to confirm availability for customer requests.
• Communicate booking confirmations and updates to customers.
• Prepare quotations and process customer orders accurately.
• Ensure purchase orders and supporting documentation are complete before processing.
• Coordinate with internal teams and customers to ensure all required documentation is received promptly.
• Build and maintain positive relationships with customers.
• Deliver excellent customer service through effective communication and problem solving.
• Support the ongoing development and maintenance of internal systems and CRM platforms.
• Assist with business improvement projects and cross-functional initiatives.
• Carry out any other reasonable duties appropriate to the role.

• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise a varied workload.
• High attention to detail and accuracy.
• The ability to remain calm and organised under pressure.
• Experience using Microsoft Office, particularly Word and Excel.
• Confidence working independently and as part of a team.
• A proactive attitude with the ability to quickly learn new systems.
• An understanding of how different departments work together to deliver excellent customer service.
• A full UK driving licence and access to a vehicle, as the office location is not easily accessible by public transport.