Job Description:

Senior Account Manager

Location: Edinburgh (Hybrid Working)
Reporting to: Regional Sales Director

Senior Account Manager | MSP & Technology Services

Atrium Associates are proud to be partnering with a market-leading Managed Service Provider (MSP) to recruit an experienced Senior Account Manager to join their growing team in Edinburgh.

This is an exciting opportunity for a commercially driven sales professional with MSP experience who enjoys combining new business development with strategic account management. You'll be responsible for driving revenue growth, developing long-term client relationships, and helping organisations maximise the value of their technology investments.

The Opportunity

Our client is a highly successful and rapidly growing technology services provider, delivering innovative IT, cloud, and cyber security solutions to businesses across the UK.

As a Senior Account Manager, you'll be responsible for developing new business opportunities while managing and growing an established portfolio of SME clients. You'll take a consultative approach, working closely with decision-makers to understand their business objectives and recommend technology solutions that deliver measurable value.

This role offers significant autonomy, excellent earning potential, and the opportunity to join a business that is investing heavily in growth, innovation, and its people.

Key Responsibilities Business Development

• Generate new business opportunities through prospecting, networking, and outbound sales activity.
• Develop and maintain a strong pipeline of qualified opportunities.
• Build relationships with prospective customers and convert opportunities into long-term partnerships.

Account Management

• Manage and grow an existing portfolio of SME accounts.
• Conduct regular account reviews and strategic planning meetings.
• Drive customer retention, satisfaction, and account profitability.
• Identify opportunities for upselling and cross-selling services.

Consultative Solution Selling

• Understand customer challenges and business goals.
• Recommend tailored IT, cloud, and cyber security solutions.
• Prepare and present proposals, quotations, and business cases.
• Clearly communicate the commercial value and ROI of proposed solutions.

Stakeholder Engagement

• Build trusted relationships with key stakeholders and decision-makers.
• Act as the primary commercial point of contact for your client portfolio.
• Work closely with Service Delivery, Technical, and Cyber Security teams to ensure exceptional customer outcomes.

Sales Performance

• Maintain accurate CRM records, account plans, and forecasts.
• Achieve individual targets across new business, growth, and customer retention.
• Monitor market trends and identify emerging opportunities.

About You Essential Experience

• Minimum 5 years' experience in a Sales, Business Development, or Account Management role within an MSP environment.
• Proven track record of winning new business and growing existing accounts.
• Strong consultative sales approach and commercial awareness.
• Excellent communication, negotiation, and relationship-building skills.
• Experience working within a technology-led sales environment.
• Strong CRM and pipeline management experience.
• Full UK Driving Licence.
• Ability to travel across the region and attend office locations when required.

Technical Knowledge

Experience selling one or more of the following solutions:

• Managed IT Support & Service Desk
• Microsoft 365
• Azure & Cloud Services
• Cyber Security Solutions
• Backup & Disaster Recovery
• Endpoint Security
• SIEM & Security Monitoring Services

Desirable

• Business-related degree.
• Sales, IT, or CRM certifications.
• Experience managing complex technology solutions sales cycles.

What's on Offer?

• Competitive salary and uncapped bonus potential
• Hybrid working
• 25 days annual leave plus additional company benefits
• Pension scheme
• Life assurance and income protection
• Enhanced family-friendly policies
• Ongoing training and professional development
• Career progression opportunities within a growing organisation
• Collaborative and supportive culture
• Employee wellbeing and reward programmes

Why Apply?

This is an excellent opportunity to join a forward-thinking technology organisation where you'll have the opportunity to build meaningful client relationships, drive commercial success, and play a key role in a growing sales function.

If you're an experienced MSP sales professional looking for your next challenge, we'd love to hear from you.

For a confidential discussion about this opportunity, please contact Atrium Associates.

This role may also be suitable for candidates with experience as an Account Manager, Business Development Manager, Client Success Manager, IT Sales Executive, Technology Sales Consultant, or Senior Business Development Manager.