Job Description:

Customer Service Assistant

Location: Newcastle-upon-Tyne
Full-Time | In-Person | Immediate Start

About the Role

Our client is looking for a friendly and motivated Customer Service Assistant to join their Newcastle team.

This is an opportunity for someone who enjoys helping people, building positive relationships, and creating a welcoming customer experience.

You'll interact with customers face-to-face, assist with general enquiries, provide information, and help ensure every interaction is handled professionally and positively.

Previous customer service experience is beneficial but not essential, as full training and ongoing support will be provided.

Key Responsibilities

• Welcome customers and provide friendly assistance

• Respond to general questions and customer enquiries

• Listen to customer needs and provide helpful information

• Communicate clearly and professionally

• Handle customer feedback and concerns

• Build positive relationships through helpful interactions

• Provide accurate information about available services

• Maintain a professional and approachable manner

• Work collaboratively with colleagues

• Contribute to a positive customer experience

Training & Progression

Training will cover customer communication, service standards, handling enquiries, problem-solving, and professional relationship building.

As you develop your experience, there may be opportunities to progress into Senior Customer Service Assistant, Customer Service Team Leader, Customer Experience Coordinator, and management positions.

Pay & Benefits

• Around £600–£750 per week, paid weekly

• Full training and ongoing coaching

• Opportunities for career progression

• Development of transferable communication skills

• Practical customer service experience

• Supportive team environment

• Performance-related bonuses and incentives

• No previous experience required

Who This Suits

We're looking for someone who is friendly, approachable, patient, and enjoys helping others.

Experience in retail, hospitality, reception, administration, or customer service would be beneficial but isn't essential.

You'll need good communication skills, a positive attitude, reliability, and a willingness to learn.

Application Process

Our client is actively reviewing applications and looking to arrange interviews shortly.

Shortlisted candidates will be contacted to discuss the Customer Service Assistant position, including the responsibilities, training, progression opportunities, and earning potential.