Job Description:

We are recruiting on behalf of our client for the position of Service Advisor in Croydon. This is a key role within a reputable franchised car dealership, offering excellent earning potential alongside career development opportunities. The successful individual will play a vital part in delivering outstanding customer service and supporting the dealership's ongoing success.

Benefits: 

• Competitive basic salary of £32,000 per annum
• Uncapped OTE of up to £40,000 annually through bonuses
• Performance-related bonuses up to £8,000 per year
• Quarterly CSI bonus of £400
• 28 days annual leave inclusive of bank holidays
• Overtime paid at 1.5x rate
• Monday to Friday working hours (8am – 6pm)
• Supportive team environment with potential for career progression

Duties of a Service Advisor:

• Deliver exceptional customer service and professional engagement with clients
• Manage service bookings, repairs, and customer requirements effectively
• Upsell relevant products and services to maximise workshop revenue
• Update e-job cards accurately using dealership management systems such as CDK, Kerridge, or 1 Link
• Ensure high levels of customer satisfaction and strive to exceed dealership targets
• Maintain clear communication with workshop and parts departments
• Handle a high volume of customers daily, approximately 25 to 30

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or Senior Service Advisor
• Proven ability to upsell and exceed sales targets
• Strong organisational and communication skills
• Proficiency with dealership management software such as CDK, Kerridge, or 1 Link
• Punctuality and a professional attitude
• Customer-focused approach with excellent engagement skills
• Motivated, proactive, and capable of working efficiently within a fast-paced environment

Our client is seeking motivated individuals who are eager to join their professional team and contribute to the dealership’s success. 

Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Croydon and Greater London, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.