Job Description:

About the Role

We are seeking a highly organised and proactive Service Coordinator to join a busy manufacturing business. This is a key role responsible for coordinating service activities, managing workflow processes, and ensuring that engineers and operational teams have everything they need to deliver an excellent service.

Acting as a central point of contact, you will manage service requests, coordinate parts and materials, liaise with multiple internal departments, and support the efficient planning and completion of service works. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys keeping multiple projects moving forward simultaneously.

Key Responsibilities

• Receive and manage service requests from internal departments and field-based teams.
• Log, track, and maintain service cases using a workflow or project management system.
• Ensure all service requests are accurately recorded with supporting documentation, photographs, and technical information.
• Monitor service activities from initial request through to completion.
• Prioritise service work according to business and customer requirements.
• Maintain accurate and up-to-date service records.
• Act as the primary point of contact for service-related administration and coordination.

• Coordinate the parts, materials, tools, and documentation required for service activities.
• Liaise with procurement, production, stores, suppliers, and operational teams to secure required items.
• Monitor delivery schedules and escalate any delays that could impact service performance.

• Coordinate schedules and workloads for service engineers and operational teams.
• Ensure service visits are fully prepared and appropriately resourced.

Essential Experience

• Previous experience in a coordination role within a manufacturing environment is essential.
• You will have experience coordinating activities across multiple departments, managing priorities, and ensuring that operational tasks are completed efficiently and on schedule.

Skills and Experience

• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Experience coordinating parts, materials, logistics, or operational resources.
• Comfortable working under pressure in a fast paced environment