Job Description:

Job Title: Service Coordinator
Location: Yate
Salary: £30,000 per annum
National Forklift Dealership
We are working with a leading national forklift dealership to recruit a Service Coordinator for their Nottingham depot. This is an excellent opportunity for someone with strong administrative and coordination experience who is looking to build a long-term career within a structured and well-established service environment.
The business is highly regarded for investing in its people and developing internal talent. Full training and ongoing support will be provided, making this a great opportunity for someone who is organised, customer-focused, and looking to progress within the material handling industry.
The Opportunity
As a Service Coordinator, you will be at the centre of the service operation, ensuring engineers are effectively scheduled, customer requests are handled efficiently, and service activity runs smoothly.
You will play a key role in maintaining communication between customers, engineers, and internal departments, ensuring a high level of service delivery and operational efficiency.
Key Responsibilities

• Scheduling and coordinating field service engineers
• Managing incoming service requests and breakdown calls
• Prioritising workloads to ensure customer downtime is minimised
• Liaising with customers to provide updates on engineer attendance and job progress
• Raising and processing job cards, service reports, and internal documentation
• Supporting engineers with parts and job requirements
• Maintaining accurate records on internal systems
• Assisting with invoicing, service administration, and job completion paperwork
• Communicating effectively with internal departments including parts and sales
• Ensuring all service activities are recorded accurately and efficiently

About You

• Previous experience in a coordination, scheduling, service administration, or similar role is desirable
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator with a professional telephone manner
• Computer literate and comfortable working with systems and databases
• Able to work under pressure in a fast-paced environment
• High attention to detail and accuracy in administrative work
• Team player with a proactive and customer-focused approach
• Eager to learn and develop within a structured environment

What’s on Offer

• £30,000 basic salary
• Full training and ongoing development
• Opportunity to build a long-term career within a national organisation
• Supportive and structured working environment
• Clear progression opportunities within service operations and wider business functions

If you are interested, please submit your CV to this advert or call Jack on (phone number removed).
INDJH1.