Job Description:

• Daily chasing with external suppliers, with system updates on time to completion
• Weekly completion of the WIP report and WIP comparison report
• Completion of VOR reporting
• Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
• Managing assigned KPI’s and action accordingly
• Participate as a member of the Fleet desk team

• Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly
• Assist with resolution of invoice queries allocated via the query process to the fleet area
• Assist satellite workshops & mobile engineers with Fleetwave issues/queries
• Support the technical service administrator when required

• Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for service events
• Liaise with customers and third-party repairers to book vehicles in for services, including delivery/collection arrangements
• Accurate and timely entry of jobs on Fleetwave
• Ensure vehicles remain compliant at all times; chase and update WIP and keep customers informed
• Chase and check compliance paperwork from suppliers and upload to Fleetwave
• Escalate issues arising from service paperwork
• Create defect jobs triggered by customers
• Process tyre requests, add job details, review reports and obtain recharges
• Monitor and action daily movements, including cancellation of service events

• Monitor daily movements and arrange maintenance solutions for hired vehicles
• Source maintenance providers and liaise proactively to plan upcoming services
• Establish a network of maintenance providers, setting up supplier accounts and negotiating rates

• Good work organisation
• Excellent telephone manner
• IT literate (Outlook, Excel, Word)
• Ability to work unsupervised and use initiative
• Able to prioritise workload
• High level of accuracy and attention to detail
• Ability to work under pressure and adapt quickly

• Experience in a commercial vehicle environment

• 25 days holiday plus your birthday, Christmas Eve, and New Year’s Eve off
• Share Save Scheme & Profit Related Pay
• Up to 10% pension contribution
• Enhanced parental policies and fertility treatment leave
• Discounts on shopping, travel, motoring, and more
• One paid volunteering day annually
• Life Assurance and Personal Accident Cover