Job Description:

Technical Support Engineer

Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing technical guidance and support to customers and colleagues across their electrical product portfolio.

This role would suit someone with strong electrical knowledge, including wiring, installation practices and electrical systems, who enjoys solving technical problems and providing clear, practical advice.

As a Technical Support Engineer, you will need to have/be:

• Strong electrical knowledge, including a sound understanding of wiring, installation practices and electrical systems.
• Strong problem-solving skills, with the ability to understand customer requirements and identify practical solutions.
• Excellent written and verbal communication skills and a professional, customer-focused approach.
• Well organised, with the ability to manage competing priorities and deadlines.
• Able to work effectively as part of a team and independently, using your own initiative.
• Confident using Microsoft Office and standard workplace systems.
• GCSE Maths and English or demonstrable experience.
• Previous technical support experience and knowledge of low-voltage electrical accessories, including sockets, switches and distribution boards, would be desirable.
• Experience within the electrical, manufacturing or construction sectors would be desirable.
• Electrical qualifications or practical electrical installation experience would be desirable.
• The ability to interpret technical drawings, wiring schematics and product specifications would be desirable.

Details:

• Salary: Up to £33,000
• Working Hours: Full time, Monday–Friday
• Location: Tamworth, on site
• Duration: Permanent

As a Technical Support Engineer, you will:

• Respond promptly and professionally to customer enquiries by telephone and email, providing clear, accurate product guidance to customers and sales teams.
• Investigate and resolve technical issues through research, replication and structured troubleshooting.
• Interpret schematic drawings and electrical schedules to produce populated distribution board and consumer unit drawings using Adobe Illustrator.
• Prepare accurate take-offs and cross-specifications to support quotations for the external Sales Team.
• Translate product guidance and customer requirements into clear, tailored technical drawings.
• Accurately log technical support cases and maintain records for reporting and analysis.
• Maintain current and accessible technical data, drawings, certification and compliance documentation across the product ranges.
• Support the Technical Team in meeting product compliance and certification requirements.
• Work closely with sales teams to resolve customer-specific issues and support commercial requirements.
• Attend customer sites when required to investigate and resolve technical issues.
• Use Adobe Creative Cloud, Microsoft Office and email to complete day-to-day responsibilities.
• Carry out all duties in line with company health and safety policies.

Benefits of working as a Technical Support Engineer:

24 days annual leave plus bank holidays

Option to purchase up to 5 additional days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free parking