Job Description:

Technology Support Technician – Head Office – Brio Northgate

Hours of work:        37 Hours Per Week                

Contract:                 Permanent - Full Time       

Salary:                      £27,254 Per Annum        

Closing date:          Friday 26th June 2026

Interview date:        Proposed interview date of Monday 29th June 2026          

About the Role:

Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software as well processes.

To work with different levels of the business, along with partners, to drive and support the business transformation to meet the aims of key Brio initiatives across performance, improvement and efficiency and customer service. 

Key Responsibilities:

• End-User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience.
• Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency.
• Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts.
• Supplier Management: Liaise with suppliers and other partner organisations to assist with development, issue resolution and updates.
• Knowledge Management: Create and maintain clear documentation, guides, and training materials to empower users and improve self-service capabilities.
• Hardware Maintenance and Troubleshooting: Diagnose and resolve faults related to hardware and software across a variety of devices, such as laptops, phones, tablets, and other equipment.
• Endpoint Management: Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management.
• Cloud & Collaboration Platforms: Administer Microsoft 365 services, including Teams, SharePoint, and Exchange, along with other cloud services.
• Identity & Access Management: Manage Active Directory Domain Services (ADDS) and related authentication systems, including user account creation, access provisioning, and lifecycle management.
• Cyber Security & Compliance: Support security initiatives, including patch management, vulnerability assessments, and adherence to compliance standards.
• Undertake ad hoc projects and work as directed by the Technology Manager.
• To perform any other relevant duties as required, within the scope of the post.
• Ability to travel throughout Cheshire West & Chester.

Qualifications

Essential

• Microsoft 365 Fundamentals (MS-900)
• Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments

Desirable

• Microsoft 365 Endpoint Administrator Associate (MD-102)
• Microsoft Teams Administrator Associate (MS-700)
• ITIL® Foundation.

Experience

Essential

• Three years’ experience with IT 1st line support role
• Excellent troubleshooting and critical thinking skills
• Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange)
• Understanding of cloud-first technologies and SaaS platforms
• Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.

Desirable

• Experience in documenting user guides and procedure manuals