Job Description:

Tenancy Sustainment Officer

Salary: £28,000 p.a.+ benefits
Hours: 37 hours per week (Full time)
Location: Mole Valley based in Leatherhead

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills?  

In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations.

You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. 

If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you.  

Every day is different in this varied and fulfilling role

About You

We are looking for someone who has:

• Ability to develop non-judgmental professional relationships with clients  
• Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent  
• The ability to communicate well with clients, peers and other agencies 
• The ability to work effectively as part of a team  
• The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training.
• The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform’s services 
• Computer literacy (Excel, Word, Outlook and the Internet)
• A trauma-informed approach to working with vulnerable individuals is essential
• Knowledge of housing and welfare benefits systems is beneficial
• Ability to work autonomously and use own initiative is essential

Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.

About Transform Housing & Support 

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. 

We’re a place where people make a difference to clients’ lives, feel valued and are supported. We have a strong sense of social responsibility and our values – respect, empowerment, responsibility and excellence – guide everything we do. 

Why work at Transform
 
Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department.
 
Our benefits are great too and include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)  
• An additional 1 day (pro rata) per annum wellbeing day 
• A defined contribution pension scheme 
• Interest-free staff loans 
• The opportunity to buy or sell up to five days annual leave per holiday year 
• Life assurance cover 

Other things you need to know
 
At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

It is essential that you have a full valid driving licence and use of your own car for business purposes. Regular travel between sites is required. 

Successful candidates will be required to complete an Enhanced DBS check.  

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. 
 
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