Job Description:

📢Customer Service Administrator

Join a friendly, supportive team where exceptional customer service is at the heart of everything they do.

Are you an organised, proactive people person who enjoys building relationships and solving problems? If you're looking for a varied role where no two days are the same, I'd love to hear from you.

I'm looking for an enthusiastic Customer Service Administrator to join my clients Sales Administration team. You'll play a key role in helping customers throughout their order journey, ensuring they receive an outstanding level of service from initial enquiry through to delivery.

📋What you'll be doing

As the main point of contact for many customers, you'll:

• Guide customers through the order process from enquiry to completion.
• Respond promptly to customer enquiries by phone, email and Microsoft Teams.
• Prepare quotations and provide product information using the CRM system.
• Build and maintain strong relationships with new and existing customers.
• Work closely with colleagues to ensure orders are processed accurately and efficiently.
• Resolve customer queries and keep customers informed every step of the way.

As part of a small, close-knit team, you'll enjoy a varied role where your contribution really matters. You'll be encouraged to use your initiative, support your colleagues and help deliver an exceptional customer experience.

✔️They need someone who is:

• Friendly, confident and enjoys communicating with people.
• Highly organised and able to manage multiple priorities.
• A natural problem solver with excellent attention to detail.
• Adaptable, enthusiastic and keen to learn new skills.
• Professional, reliable and enjoys working as part of a busy team.

⚡Why join this team?

This is an excellent opportunity to become part of a supportive team where your ideas and contribution are valued. You'll enjoy a varied and rewarding role, working with a wide range of customers in a fast-paced environment where no two days are the same.

If you're passionate about delivering excellent customer service, enjoy working collaboratively and are looking for your next challenge, I'd love to hear from you.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.