Job Description:

Customer Service Advisor
Warwick, Warwickshire | £26,326 + Benefits | Monday–Friday (No Weekends)

This is an opportunity for someone with a background in customer service, call centres, retail, hospitality, or administration who is looking for a stable, full-time role with genuine career development opportunities in customer service.

What you’ll be doing as a Customer Service Advisor:

• Handling inbound and outbound customer calls
• Responding to enquiries via phone, email, and live chat
• Delivering a high standard of customer service at all times
• Accurately updating customer records and internal systems
• Working collaboratively in a fast-paced team environment

What’s in it for you as a Customer Service Advisor:

• Private healthcare (BUPA) + Medicash
• Employee Assistance Programme
• Life assurance and critical illness cover
• Staff discounts and regular social events
• Excellent training and career progression opportunities
• Monday–Friday schedule with no weekend work

What we’re looking for in a Customer Service Advisor:

• Previous experience in customer service, call/contact centres, administration, retail or hospitality
• Strong communication and keyboard skills and confidence using Microsoft Office
• A detail-focused, team-oriented approach
• Ability to commute reliably to Warwick

Keywords: Customer Service Advisor, Contact Centre Agent, Customer Support, Helpdesk, Customer Care, Administrator, Inbound Calls, Customer Experience