Job Description:

Customer Service Control Room Operator
Shift pattern: 2 days (0600-1800), 2 nights (1800-0600), 4 off.
Location: Goole, East Riding of Yorkshire
Salary: £29,236.50 + overtime opportunities

Do you have strong customer service skills with the ability to work in a fast-paced control room environment?

Based in Goole you will join a professional control room team at a state-of-the-art 24/7 control room which monitors sites across the UK. If you have a strong work ethic with a passion for customer service and professionalism, then this could be the role for you.

Applicants should meet the following criteria:

• Strong customer service skills
• Happy to work the following shift pattern: 2 days (0600-1800), 2 nights (1800-0600), 4 off.
• Strong administration skills
• The ability to work under pressure in a professional manner
• Willing to undertake the necessary training 

Responsibilities:

• You will work in a small team responsible for monitoring alarm activations across the UK.
• Call handling
• General administration 
• Monitoring of CCTV systems
• Operation of remote monitoring systems
• Respond to emergency situations in a professional manner
• Liaise with emergency services when required
• Answering incoming phone calls
• Produce written incident reports
• Manage emergency situations in a confident and calm manner
• Respond to general queries

Momentum – Security Recruitment Specialists –

Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.

Momentum Security Recruitment covers the following markets.

• Corporate Security
• Security Guarding - Management & Operations
• Security Guarding – SIA licensed Officer & site personnel staff
• Retail Loss Prevention, Audit & Fraud
• Security Sales & Business Development
• Electronic Security
• Risk Management