Job Description:

As a Customer Service Advisor in Newcastle upon Tyne, you will handle customer enquiries and help keep day-to-day Customer Service work running smoothly within the Property sector. You will provide clear information, resolve issues where possible and ensure customers receive a helpful response.

Client Details

The organisation operates in the Property industry in Newcastle upon Tyne.

Description

• Respond to customer enquiries through the agreed communication channels, providing clear and accurate information.
• Record customer contact and update relevant details to maintain accurate service information.
• Investigate customer queries and provide practical next steps or resolutions where appropriate.
• Refer enquiries to the relevant team when further action is needed, ensuring a clear handover.
• Keep customers informed on the progress of their enquiry to support a straightforward service experience.
• Manage a varied volume of customer contact while maintaining a consistent and helpful approach.
• Follow Customer Service processes when handling enquiries, helping the wider team deliver a reliable service.

Profile

A successful 'Customer Service Advisor' should have:

• Experience of handling customer enquiries and providing clear, practical responses.
• Ability to record information accurately and maintain up-to-date customer details.
• Confidence in investigating queries and identifying suitable next steps.
• Ability to manage several customer enquiries while keeping responses clear and timely.
• Experience of referring enquiries to relevant teams with the information needed to progress them.
• A clear and professional approach when communicating with customers.

Job Offer

• Fixed-term contract.
• Salary of £24,980 to £30,531, dependent on the level of experience.
• Benefits: TBC.
• Location: Newcastle upon Tyne.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.