Job Description:

As a Customer Service Advisor in Oldham, you will handle day-to-day customer enquiries within the Not For Profit sector and help people access clear, timely information. You will keep customer contact organised and resolve queries in a practical way, helping the Customer Service department run smoothly.

Client Details

The organisation operates in the Not For Profit sector in Oldham.

Description

• Respond to customer enquiries by phone, email and other agreed contact channels, providing clear and accurate information.
• Listen to customer needs, understand the issue and identify practical next steps to help resolve queries.
• Record customer contact and updates accurately, ensuring information is available for follow-up where needed.
• Manage a range of enquiries in an organised way, keeping customers informed of progress.
• Handle customer concerns professionally and work towards a suitable resolution within agreed processes.
• Share relevant information with colleagues to help progress customer queries and avoid unnecessary delays.
• Maintain clear, consistent communication that helps customers understand available options and actions.

Profile

A successful 'Customer Service Advisor' should have:

• Experience of handling customer enquiries and providing clear, helpful responses.
• The ability to communicate confidently through written and verbal channels.
• Strong organisational skills to manage several customer queries at once.
• Good attention to detail when recording customer information and updates.
• The ability to assess customer issues and identify practical next steps.
• Confidence working with colleagues to progress customer queries.

Job Offer

• Fixed-term contract.
• Salary of £32,400 to £39,600, dependent on the level of experience.
• Customer Service Advisor role based in Oldham.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.