Job Description:

We are seeking a highly organised and proactive Customer Service & Sales Support Coordinator to join our Leafletdrop team in Marlow. This role involves customer service, inbound call handling, sales support, administration coordination, and ongoing client management.

You will act as the first point of contact for clients, confidently handling inbound calls, emails, and chat queries while ensuring all enquiries and orders are managed accurately and efficiently.

The role provides key administrative support across the division, keeping operations running smoothly and supporting teams to focus on strategic growth and client success.

Apply today and become a key part of a collaborative and client-focused team

Key Responsibilities

• Act as the first point of contact for inbound client calls, emails, and chat queries
• Confidently handle high-volume inbound phone activity
• Manage bookings, orders, and service-related queries
• Support clients through the full order lifecycle
• Respond to sales and service queries and refer opportunities to Sales
• Create booking confirmations, delivery instructions, and reports
• Maintain accurate CRM records (including HubSpot)
• Support invoicing, reporting, and campaign administration
• Liaise with internal teams and external suppliers, including Royal Mail
• Support onboarding, shared inbox management, and general admin tasks

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

• Minimum 1 year of customer service or client-facing experience
• A confident and professional telephone manner essential
• Experience handling high-volume inbound calls preferred
• Strong communication and organisational skills
• High attention to detail and the ability to prioritise workload
• Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations.
• Ability to work in a fast-paced team environment

Experience & Qualifications:

• GCSEs (including English and Maths); A-Level/BTEC or equivalent

Desirable

• Experience in the postal/logistics industry
• Advanced Excel skills
• Relevant professional qualifications

Additional Requirements:

• Occasional business travel may be required
• Flexible to work extra hours when needed
• Full UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.