Job Description:

Job Title: Customer Service Administrator – Part Time

Location: Redditch

Pay: £13.48 per hour, 24 hours per week, permanent. Salary of £16,824 pro rata.

Hours: Wednesday – Friday, 07:00am – 15:30pm, including a 30-minute unpaid break

HR Employment are currently recruiting for a Part Time Customer Service Administrator.

The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must always be in full control and be able to communicate at the highest level. Must have a can-do attitude and take pride in the job.

Main Duties:

• Delivering high level of Customer Service
• Loading orders onto the system
• Maintaining various spreadsheets to aid customer service
• Building positive relationships with carriers
• Building customer relationships through clear communication
• Communicating with subcontractors
• Keeping customers updated as to the progress of jobs
• Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Maintenance of system data and its integrity
• Dealing with invoice queries

Experience and Skills needed:

• Good listener with the ability to resolve issues
• Self-managing and good attention to detail
• Second European language is an advantage

• Ability to multitask and prioritise
• Highly organised with the ability to remain focussed under pressure
• Flexibility and a team player
• Confident
• Good time-management
• Adaptable to change

If you are interested in our Part Time Customer Service Administrator, please apply now!!