Job Description:

We are recruiting for a Regional Operations and Relationship Manager (Regional FM) to provide operational support across a portfolio of NHS LIFT buildings. Reporting to the Customer Service Manager, this is a varied, customer-facing role focused on building compliance, tenant engagement, service delivery and community impact.

• Provide day-to-day operational support across NHS LIFT buildings, acting as relief support across the region where required.
• Carry out building inspections, health checks, fire evacuation drills and compliance checks.
• Monitor hard and soft FM service delivery, escalating issues and supporting continuous improvement.
• Act as a key point of contact for tenants, maintenance teams, service providers and stakeholders.
• Organise and chair Building User Group meetings, tenant inductions and site communications.
• Support safety, compliance and assurance activity, including audits, fire risk actions, PAT testing and water safety administration.
• Maintain accurate operational documentation, tenant handbooks, contact lists and utilisation trackers.
• Support community engagement, social value initiatives and local health campaigns across the sites.
• Assist with minor works, contractor coordination and project activity where required.

The successful candidate will have experience within facilities, estates or property management, with a strong understanding of health and safety compliance and customer service. You will be organised, proactive and confident building relationships with tenants, contractors and stakeholders.

• Foundational experience in facilities, estates or property management.
• Working knowledge of health and safety compliance requirements.
• Strong tenant relationship management and issue-resolution skills.
• Confident presenting information and facilitating meetings.
• Proficient with Microsoft Office, digital tools and operational documentation.
• Customer-focused, organised and able to prioritise a varied workload.
• IWFM Level 3 in Facilities Management and IOSH Working Safely are desirable/beneficial.
• Applicants must have a driving licence and vehicle and be able to travel across Cornwall, Devon, Somerset and Hampshire.
• Approx 2 days p/week working from home.

This is an excellent opportunity for a facilities or estates professional who enjoys variety, stakeholder engagement and making a visible difference across healthcare buildings that sit at the heart of local communities.