Job Description:

Sales Operations Administrator

Salary: £26000 – £30,000 per annum
Sector: Sales Operations / Administration

About the Role of Sales Operations Administrator

An exciting opportunity has arisen for a highly organised and detail-focused Sales Operations Administrator to join the team.

Reporting to the Sales Operations Manager, the successful candidate will support the full sales order lifecycle, from initial customer enquiry through to order processing, fulfilment coordination, invoicing and reporting.

The role will act as a key link between customers, the sales team, warehouse colleagues and logistics partners, helping to ensure a consistent and reliable customer experience. The successful candidate will also contribute to the continued development of sales operations by identifying inefficiencies and supporting improvements that enhance processes and service levels.

Key Responsibilities of the Sales Operations Administrator

The successful candidate will be responsible for:

• Managing the shared sales inbox, ensuring enquiries are monitored, logged accurately and actioned promptly.
• Recording inbound enquiries and ensuring they are allocated to the appropriate sales team member.
• Processing customer orders, including raising and amending sales orders and checking pricing, product codes and customer details.
• Liaising with customers regarding stock availability, back orders, delivery timelines, order confirmations and documentation.
• Supporting goods dispatch by coordinating logistics and fulfilment activities when required.
• Working closely with warehouse colleagues to resolve order, stock and delivery issues.
• Converting sales orders into invoices via the company ERP system.
• Producing and distributing daily sales figures and reports to the wider business.
• Maintaining accurate records, documentation and audit trails across all sales activities.
• Supporting the Sales Operations Manager with reporting, process adherence and continuous improvement activities.
• Identifying recurring issues and assisting with improvements to operational processes.

About the Candidate

The ideal candidate will have previous experience in a sales administration, sales operations, order processing or commercial support role.

They will have experience using ERP systems and sales order management platforms, along with strong Microsoft Office skills and excellent general computer competency.

The successful candidate will demonstrate:

• Strong administrative ability with excellent attention to detail.
• A methodical approach with a commitment to accuracy.
• Excellent organisational and time-management skills.
• The ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• The confidence to challenge inaccuracies and resolve issues professionally.
• The ability to work independently while contributing positively within a wider team.

Essential Skills & Experience

• ERP systems experience
• Microsoft Office skills
• Order processing experience
• Strong communication skills
• Excellent time-management skills
• High level of accuracy and organisation

Working Environment

The role is primarily office-based and involves regular use of computer systems, telephone and standard office equipment.

The successful candidate will work closely with warehouse and logistics teams, with occasional visits to operational areas where required.

The position requires someone who can maintain accuracy and focus while working in a fast-paced environment, particularly during peak sales periods.

This is a great opportunity for an experienced administrator or sales operations professional to join a growing team and play an important role in delivering operational excellence.