Job Description:

Tenancy Sustainment Officer

£21,884.80 a year

Stoke-on-Trent / Agile

Hours per week 30

Contract type Permanent

As a Tenancy Sustainment Officer, you’ll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area.

What you’ll do:  

• Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. 
• Assisting with all areas of move-in to make sure new residents are made to feel comfortable. 
• Maintaining tenancy conditions and making sure that properties and stock are maintained. 
• Dealing with enquiries and complaints from tenants and members of the community or public. 
• Making sure regular property and health and safety inspections and report any issues to the relevant teams. 

Who you are: 

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice. 
• Experience of working in housing and/or dealing directly with the public/ customers in a busy service environment. 
• Experience of dealing with complex behaviour. 
• Great communication and problem-solving skills. 
• Full UK Driving License with own vehicle for work purposes.  
• DBS check required.  
   

Apply now! We may close this vacancy early if we receive a high volume of applications.   
  
#Stoke #StokeonTrent #Homelessness #Permanent #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis 

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone. 

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. 
 

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. 

Join us on our fight to make homelessness history across Staffordshire and everywhere.