Job Description:

Customer Service Administrator

Location: Portsmouth - office based role

Hours: 8:30am 5:00pm Monday to Thursday, 8:30am - 2:00pm Friday

Salary: £26,000 - £28,000

A well-established organisation is seeking a proactive and detail-oriented Customer Service Administrator to join its Operations team. This role is central to delivering a seamless customer experience, supporting clients from order receipt through to post-shipment, while maintaining a consistently high standard of professionalism and service.

The Role

The Customer Service Administrator plays a key role in ensuring all customer interactions are handled efficiently and professionally, while supporting internal teams to meet operational and delivery targets.

Key Responsibilities

• Maintain a professional and courteous approach in all customer communications, both internal and external
• Process customer orders accurately on a daily basis, ensuring minimal errors and full compliance with company procedures
• Liaise with internal teams to schedule orders in line with production capacity and ensure timely shipment
• Monitor and maintain accurate customer order dates, providing timely updates where delays occur
• Respond to customer queries and resolve discrepancies within 24 hours
• Manage post-order enquiries in line with company processes
• Prepare and manage all required export documentation ahead of shipment dates
• Maintain accurate and up-to-date customer and shipping information
• Manage consignment stock, including invoicing, replenishment, and stock level reviews
• Produce ad hoc reports as required

Candidate Profile

Essential Skills and Experience

• Strong written and verbal communication skills
• Customer-focused approach with a high level of professionalism
• Good working knowledge of Microsoft Excel and Word
• Strong attention to detail with basic numerical ability
• Ability to work collaboratively as part of a team
• Flexible and adaptable to changing business and customer requirements

Desirable

• Previous experience within a customer service role in a manufacturing environment preferred but not essential

Why Apply

This is an excellent opportunity for an organised and customer-focused individual to join a collaborative Operations team. The role offers exposure across production, logistics, and customer delivery, with the chance to make a meaningful contribution to overall service excellence.

Candidates who thrive in a fast-paced environment and are committed to delivering high-quality customer service are encouraged to apply.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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