Job Description:

Belmont Recruitment are currently looking for an experienced Customer Service Advisor to join a Housing Association based in Chester on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. 

Key Duties:

• Deliver exceptional customer service, responding to enquiries and resolving issues by telephone, email and face-to-face where required.
• Build positive relationships with residents, customers and internal stakeholders.
• Provide administrative support to ensure services are delivered efficiently.
• Maintain accurate customer records and update internal systems in line with data protection requirements.
• Updating database systems with tenant information
• Sending out mailmerges
• Interrogating data

Requirements:

• Previous experience of working in a customer service environment
• Strong administration experience
• Ability to complete mailmerges and interrogate data

Please apply with an up to date CV ASAP if this role would be of interest to you!